Customer Service
Fare disputes, refund requests, capping queries and deny-list appeals. Handled entirely by the transit operator's customer-service team. Cybersource does not run transit customer-service operations.
Transit vendor
New case
2 cases
Open cases first.
| Reference | Subject | Category | Priority | Status | Actions |
|---|---|---|---|---|---|
| CS-100235 | Daily cap not applied Customer believes the daily fare cap of SGD 4.80 was exceeded on their card. | CAPPING_QUERY | HIGH | OPEN 03 Sept 2026, 03:23 pm | |
| CS-100234 | Charged maximum fare after forgetting to tap out Customer states they tapped out at University but were charged the maximum fare. Requesting adjustment. | FARE_DISPUTE | NORMAL | OPEN 03 Sept 2026, 03:23 pm |